How to implement an eLearning system in 6 steps
All changes need special attention. If you want to implement an eLearning system to train your Call Center workers, you will have to introduce the changes following a series of steps to ensure the success of the project. Consulting C3 and eAlicia have their own eLearning system and we can help you set up yours.
Traditionally, face-to-face training has been considered the most effective. However, companies are incorporating training alternatives that allow them to be constantly recycling. They need to simplify logistics to deliver training to different cities and countries, with different needs and levels of knowledge.
A viable solution is to implement an elearning system and combine it with face-to-face training. However, it can be difficult to introduce a new training system if a good introduction is not made and this change is managed correctly. We recommend that you take into account these 6 aspects:
1. Identify internal promoters.
Surely there will be workers in your company who love new technologies. First of all, look for those who have used an elearning system before, who want to add value or who are always motivated
2. Participation in the project.
Second, offer and motivate them to participate in the elearning development and implementation project. You can incorporate them in different phases of the project. Some may be incorporated into the project definition. Others in the choice of providers. Some in communication planning. They can also participate in pilot tests.
3. Functionalities of internal promoters.
Spread an attitude of constant learning and openness.
Proactively intervene in part or all of the project. This involves attending meetings, preparing and developing ideas. But all of them should be delighted to collaborate in the promotion and to talk about the project when the time is right.
Pay attention to the different influence groups of the company. Detect other possible internal promoters of the project and potential detractors.
Collaborate in pilot tests to start elearning, providing feedback on aspects to improve and solution proposals.
Actively participate in the communication process, training other colleagues and expanding the project to other areas, companies or countries.
4. Development of the project.
Internal project promoters love to participate in the birth of projects. Being able to define goals, scope, resources needed, distribute tasks, and deadlines will help them know what they are participating in and what their goal is.
5. Communication and commissioning.
Once the project has been tested with the group of volunteers and promoters, the communication part becomes one of the most important. It can include both formal and informal actions. In other words, sending an email informing about the project and the people participating in the pilot can be a sign of recognition.
Talking in a way that informs the coffee about the virtues and advantages of the project can help change the perspective of other colleagues. You can include training or accompaniment actions for other classmates. They can also participate in collecting opinions and improvements. On the other hand, they can lead small discussion groups to apply the elearning project to other areas of the company.
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