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Quality must be a basic requirement in companies

by Raquel30 de January de 20206 de June de 2023

Last Friday, January 24, the Quality Awards of the third quarter of 2019 were awarded, where the best workers are rewarded The

“eAlicia is the 1st global platform in Customer Experience”

by Raquel28 de January de 20206 de June de 2023

Pedro Barceló, CEO of the MST Holding Group, presents international eAlicia in the La Vanguardia edition of January 28, 2020 Here you

3 keys to customer loyalty in writing

by Raquel23 de January de 20206 de June de 2023

The mail and chat channels are the most used to build customer loyalty in an effective and fast way We will summarize

The Customer Experience: fashion or obligation?

by Raquel17 de January de 20206 de June de 2023

The Customer Experience: fashion or obligation Today we want to highlight the innate potential that we have in organizations to serve our

How to make your client the protagonist

by Raquel19 de December de 20196 de June de 2023

The client must always be the protagonist of your company: Do you do what is necessary to make it so? Most companies

In MST we promote the consumption of fruit at work

In MST we promote the consumption of fruit at work

by Raquel16 de December de 20196 de June de 2023

Bargosa S.A has provided us with more than 200 bananas so that nobody is left without their piece of fruit. Fruits are

The keys to manage emotional involvement with client

by Raquel5 de December de 20196 de June de 2023

The three keys to managing the emotional involvement with the client At the end of the post, you will find a question

Four frequent mistakes when using assertiveness in customer service

by Raquel28 de November de 20196 de June de 2023

Assertiveness in customer service is one of the basic tools, especially in situations of conflict, complaints, incidents or claims Every Thursday we

Let’s snack today thanks to Donuts!

by Raquel22 de November de 20196 de June de 2023

Last Wednesday, November 20, Donuts gave us a very special gift: A great snack! As you all know or have you ever

A company without its workers is nothing – Quality awards

by Raquel11 de November de 20196 de June de 2023

Last Thursday, October 24, the Quality Awards of the third quarter of the year were awarded where the best workers are rewarded

Chronicle: “We cannot embrace all technology without thinking of citizens”

by Raquel5 de November de 20196 de June de 2023

Last Thursday, October 31, the Digitalization of the Tourism Sector was held at the Convalescència House in Barcelona On October 31, C3

Everything you need to know about the Digitalization of the Tourism Sector, October 31

Everything you need to know about the Digitalization of the Tourism Sector, October 31

by Raquel24 de October de 20196 de June de 2023

On October 31 C3 Digital By MST Holding organizes the round table: ‘The Digitalization of the Tourism Sector’, an event that will

The Digitalization of the Tourism Sector: Rafael González, fifth speaker

by Raquel20 de October de 20196 de June de 2023

Five out of five! Rafael González is the last speaker we unveiled for the Round Table, «The Digitalization of the Tourism Sector»

Josep-Francesc Valls, Professor of Management at ESADE: He is the 4th speaker!

by Raquel18 de October de 20196 de June de 2023

The Professor of Marketing Management at ESADE Business & Law School, director of the International Classroom Tourism Innovation ESADECREAPOLIS and the Project

ByHours and Northweek, present in the Tourism Sector Digitization, October 31

by Raquel14 de October de 20196 de June de 2023

The founder of BYHOURS.COM is the third confirmed speaker for the Round Table organized by C3 Digital by MST Holding: «The Digitalization

The Director of CRM at Fira Barcelona, ​​Javier de Ramón, Second Confirmed!

The Director of CRM at Fira Barcelona, ​​Javier de Ramón, Second Confirmed!

by Raquel3 de October de 20196 de June de 2023

The Director of CRM and Marketing Services at Fira Barcelona is the second confirmed speaker for the Round Table organized by C3

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