The Professor of Marketing Management at ESADE Business & Law School, director of the International Classroom Tourism Innovation ESADECREAPOLIS and the Project
ByHours and Northweek, present in the Tourism Sector Digitization, October 31
The founder of BYHOURS.COM is the third confirmed speaker for the Round Table organized by C3 Digital by MST Holding: «The Digitalization
The Director of CRM at Fira Barcelona, Javier de Ramón, Second Confirmed!
The Director of CRM and Marketing Services at Fira Barcelona is the second confirmed speaker for the Round Table organized by C3
Official presentation of eAlicia International
«eAlicia Internacional» is in luck. And the next October 9 will be the presentation of its new design and website at the
Get to know Davide Lusuardi a little more
[videopress navkPfgs] Davide Lusuardi, Head of Operations of Costa Cruises in Spain and Portugal: First confirmation! The Head of Operations of Costa
MST Holding, present at the Customer Relations Expo 2019
MST Holding will make a presentation on “The Contact Center of 2025”, the company’s CEO, Pedro Barceló will be the moderator MST
The digitalization of the tourism sector, October 31
MST Holding organizes a round table on October 31 about the technological solutions that must be implemented in the tourism sector On
The new digital home of MST Holding
The new MST Holding website will feature a multitude of content of interest to users. MST Holding was created more than 25
MST Holding, new partner of Barcelona Global
Barcelona Global is responsible for attracting foreign talent to work in the Catalan capital. The Barcelona Global association has created a website
Delivery of Quality Awards for the 2nd Quarter of 2019
On Thursday, July 25, the 2019 Quality of Service awards for the 2nd quarter of the year were delivered. Congratulations to all
The five basic points of telephone attention
How should we communicate to be effective? Good permanent personal telephone service is an added value for the company and a comparative
Thousands of calls, the same structure
All calls are inevitably different, but follow the same structure: greeting, qualification, resolution, farewell commitment and follow-up. Each call is undoubtedly a
Quality and eAlicia Workshop, Madrid, 27 de junio
How to manage Quality in Customer Experience On June 27, the Goya room of the Madrid Chamber of Commerce (Palacio de Santoña)
Chronicle: “C3 Customer Experience Workshop”
C3 Customer Experience Workshop D-Link, Roche, Esteve Teijin, Caja de Ingenieros, Diagonal Partners, Porteralia and Grupo Peralada are some of the companies
“The quality of customer service influences the purchase or repurchase decision”
Last Monday, March 11, the third Customer Observatorium was published, prepared by SottoTempo, the company organizing the contest of Leaders in Service.
“C3 Emotional Intelligence”, the emotional salary
Emotional Intelligence Workshop The sun rises on the seafront in Barcelona, the terrace of the Duquesa Cardona Hotel in Barcelona is about