During Expo Relación Cliente 2025, organized by IFAES, the round table “From BPO to KPO (Knowledge Process Outsourcing) to become an Experience
IFEMA MADRID entrusts MST Holding with the management of its Contact Center
We are pleased to announce that MST Holding has been awarded the contract for the management of IFEMA MADRID’s Contact Center service
Costa Cruises and MST Holding: A Joint Voyage Toward International Excellence
MST Holding and Costa Cruises have been recognized as finalists at the 2025 European Contact Centre & Customer Service Awards (ECCCSA) in
AI Integration Project in Salesforce: Artificial Intelligence Revolutionizes Customer Service
The Banking Business Unit (BBU) of MST Holding continues to move forward in its mission to transform customer service within the financial
Optima360: Commercial Intelligence Applied to Banking Performance
In a financial environment marked by mergers, integrations, and restructurings, many banks face a very specific operational challenge: how to manage increasingly
Relocation Plan: This Is How We Care for International Talent at MST Holding
At MST Holding, we firmly believe that talent knows no borders. And from the International Business Unit (IBU), we wanted to prove
Gamification in Action: How MST Holding Turns Motivation into Results
At MST Holding, innovation goes beyond technology or processes. It’s also present on every floor, in every team, and in every action.
BBU prepares for the integration of EVO Banco into Bankinter with intensive training for more than 100 agents
A strategic step towards technological consolidation in the banking sector, led by MST Holding The Banking Business Unit (BBU) of MST Holding
eHereditas: Efficiency and Sensitivity in Testamentary Management from the Banking Business Unit of MST Holding
In the daily operations of financial institutions, few processes combine as much legal, emotional, and operational weight as inheritance management. Testamentary processing
Platinum Award 2025: European Recognition for MST Holding’s Multilingual Technical Support Service
As part of our ongoing commitment to customer experience excellence, the International Business Unit (IBU) at MST Holding is proud to celebrate
AI Sales Assistant: A Strategic Tool We Use at MST Holding to Boost Commercial Effectiveness
At MST Holding, we’ve spent years committed to innovation in customer service and sales. One of the tools that’s now part of
The Power of a Call: The Business Generation Service That Transforms Educational Lead Conversion
In an environment where capturing the attention of new profiles is increasingly complex, educational institutions need effective strategies that allow them to
MST Holding Shines at the 16th Edition of the Platinum Customer Experience Awards with Two Trophies and a Night to Remember
The 16th edition of the Platinum Customer Experience Awards turned into a magical evening for MST Holding, a company that has spent
MST Holding Officially Launches Its New BBI Unit at an Exclusive Event in Madrid
In an event carefully designed to combine strategy, closeness, and forward-thinking vision, MST Holding officially presented its new business unit, BBI (Business
Fraud Assistance Service: Protecting What Matters Most to Our Clients
Security is one of the essential pillars upon which trust in any financial institution is built. In an increasingly digital and complex
MST Holding Revolutionizes the Financial Sector with Its New BBI Unit (Business Banking Innovation)
Transforming the Future of Banking with Strategy and Technology MST Holding has taken a decisive step in the evolution of financial services