During this event you will learn about the new Customer Service Law’s key points, and you will also be able to ask any doubts or questions you may have. Afterwards, you will participate in a dynamic customer experience workshop related to the new law. Finally, a networking session will take place during a cocktail lunch.
The new Customer Service Law will be presented by Jaime Fernández, Partner at “Augusta Abogados”. The whole session will be led by Jordi Miguel, Training Manager at “Consulting C3.
|09:00 – 09:30||Welcome and coffee|
|09:30 – 10:30||New Customer Service Law Conference and Q&A session by Jaime Fernández, Augusta Abogados’ partner|
|10:30 – 10:45||New CSL Self-diagnosis Report Presentation by Patricia Guerrero, Consulting Area Manager at Consulting C3|
|10:45 – 11:00||Coffee break|
|11:00 – 13:30||Interactive Customer Experience Workshop led by Jordi Miguel, Training Manager at C3 Consulting|
|13:30 – 15:00||Cocktail Lunch & Networking|