MST and Consulting C3 invite you to the First International Conference – Workshop about the new Spanish Customer Service Law

During this event you will learn about the new Customer Service Law’s key points, and you will also be able to ask any doubts or questions you may have. Afterwards, you will participate in a dynamic customer experience workshop related to the new law. Finally, a networking session will take place during a cocktail lunch.

The new Customer Service Law will be presented by Jaime Fernández, Partner at “Augusta Abogados”. The whole session will be led by Jordi Miguel, Training Manager at “Consulting C3.


09:00 – 09:30Welcome and coffee
09:30 – 10:30New Customer Service Law Conference and Q&A session by Jaime Fernández, Augusta Abogados’ partner
10:30 – 10:45New CSL Self-diagnosis Report Presentation by Patricia Guerrero, Consulting Area Manager at Consulting C3
10:45 – 11:00Coffee break
11:00 – 13:30Interactive Customer Experience Workshop led by Jordi Miguel, Training Manager at C3 Consulting
13:30 – 15:00Cocktail Lunch & Networking

Leave a Reply

Your email address will not be published. Required fields are marked *