MST is a finalist in four categories of the prestigious 2024 European Contact Centre & Customer Service Awards (ECCCSA), considered the highest recognition in the European customer service and contact center industry. The awards gala will be held in London on November 26.
The ECCCSA
The European Contact Centre & Customer Service Awards (ECCCSA) are the largest and longest-running award program in the contact center sector in Europe. These awards recognize organizations that lead in delivering exceptional service, value their teams, and excel through continuous innovation to improve the customer experience, all while operating efficiently and effectively.
With a robust evaluation process, the ECCCSA are highly esteemed in the industry. Winning one of these awards is considered equivalent to winning an “Oscar” in the customer service world, highlighting their prestige and the recognition they bring to companies that set the standards in customer management.
Awards Evening Night
The awards ceremony will take place at Evolution in the heart of London on Tuesday, November 26, 2024. It promises to be a spectacular evening where industry leaders will gather to celebrate best practices and the most outstanding achievements in customer service and contact center management.
MST Holding: Finalist in 4 Categories
In this edition, MST Holding has managed to become a finalist in four categories, showcasing its commitment to excellence and innovation in the industry. The categories in which it competes are:
- Best BPO Partnership, highlighting its effective collaboration with other organizations to achieve outstanding results.
- Best Customer Experience, recognizing its ability to provide an exceptional and memorable customer experience.
- Most Effective Management of Peak, rewarding MST’s efficiency in managing peak periods without compromising service quality.
- Most Effective Strategic Transformation, acknowledging its ability to strategically adapt and innovate, significantly improving its processes and structure.
Being a finalist in these categories not only reflects MST Holding’s leadership in the sector but also its dedication to delivering world-class solutions that transform the customer experience. This recognition strengthens its position as a benchmark in the European contact center industry.