Within the Call Center world, SEASONALITY is understood as those changes that a call reception service undergoes depending on the time of the year or period of time in which it is located. This variation in the volume of calls received is repeated annually, weekly or daily. At MST Holding, we are specialists in the planning of services with a high seasonality such as those of the HVAC sector.

Minimizing the inconveniences that can occur at times of seasonality in a service, always maintaining a channel of contact with the customer and ensuring their satisfaction, places MST Holding as one of the leading companies in the HVAC sector.

Knowing how to provide good customer service in the most difficult moments is to turn your customers into ambassadors of your brand.

More information at www.mstholding.com or marketing@mstholding.com